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Protect Your Brand – Build Customer Insight – Drive Customer Advocacy

ServiceDock helps multi-location businesses deflect customer complaints from social media by capturing in-store feedback via the messaging apps consumers love. You can then benchmark outlet performance, uncover valuable customer insights & respond to customers directly from our dashboard. Turn detractors into promoters & drive customer advocacy with ServiceDock.

Protect Your Brand – Build Customer Insight – Drive Customer Advocacy

ServiceDock helps multi-location businesses deflect customer complaints from social media and improve customer experience by capturing feedback via the messaging apps consumers love. Our dashboard then benchmarks outlet performance and reveals valuable customer insights, while we also make it easy to respond to customers so you can turn detractors into promoters.

Protect Your Brand

Build Customer Insight

Drive Customer Advocacy

ServiceDock helps multi-location businesses deflect customer complaints from social media and improve customer experience by capturing feedback via the messaging apps consumers love. Our dashboard then benchmarks outlet performance and reveals valuable customer insights, while we also make it easy to respond to customers so you can turn detractors into promoters.

Book a Demo
Book a Demo
Customer experience feedback survey on ChainSuite

Customer Feedback

Customer Feedback

Customers answer ServiceDock’s survey bot via the messaging apps they love or using our interactive web messenger. All feedback is location-specific and surveys are mobile optimised.

Customers answer ServiceDock’s survey bot via the messaging apps they love or using our interactive web messenger.  All feedback is location-specific and surveys are mobile optimised.

Customer experience feedback survey on ChainSuite
  • Seek feedback via receipts, signs & email

  • Higher engagement & real-time responses

  • Questions are easily configured by you

  • Dynamic surveys uncover more insights

  • NPS, CSAT, free-form and more question types

  • Seek feedback via receipts, signs or email
  • Higher engagement & real-time responses
  • Questions are easily configured by you
  • NPS, CSAT, free-form & more question types

  • Dynamic surveys uncover more insights

Engage Customers

Engage Customers

Drive customer advocacy by closing the feedback loop. Address customer grievances or show your appreciation for positive feedback by responding directly from our dashboard.

Drive customer advocacy by closing the feedback loop. Address customer grievances or show your appreciation for positive feedback by responding directly from our dashboard.

ChainSuite customer experience survey
  • Asynchronous channels suit busy schedules

  • Real time messaging facilitates conversations

  • Send promotional messages within chats

  • Chat status, transfers & canned responses

  • CRM & social channel integrations available 

  • Asynchronous channels suit busy schedules
  • Real time messaging facilitates conversations

  • Send promotional messages within chats
  • Chat status, transfers & canned responses
  • CRM & social channel integrations available
ChainSuite customer experience survey

Chainwide Reporting

Chainwide Reporting

ServiceDock’s dashboard allocates feedback to individual outlets so you can benchmark outlet performance and uncover all sorts of customer insights, like missed sales opportunities and what training is needed where.

ServiceDock’s dashboard allocates feedback to individual outlets so you can benchmark outlet performance and uncover all sorts of customer insights, like missed sales opportunities and what training is needed where.

customer service via messaging apps - nps survey
  • Clear, quantifiable & actionable metrics

  • NLP analysis of free-form feedback

  • Segment feedback by rating, region or responsibility

  • Dynamic questions deliver specific insights

  • NPS tracking over time & by segment

  • Award manager of the month based on metrics

  • Clear, quantifiable & actionable metrics

  • Segment feedback by rating, region or responsibility

  • NPS tracking over time & by segment

  • NLP analysis of free-form feedback

  • Award manager of the month based on metrics

  • Clear, quantifiable & actionable metrics
  • Segment feedback by rating, region or responsibility

  • NPS tracking over time and by segment

  • NLP analysis of free-form feedback 

  • Award manager of the month based on metrics

Book a Demo
Book a Demo

What our customers are saying

What our customers are saying

“ChainSuite has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”

David McNally, Managing Director, McNally’s Pharmacy 365

“ChainSuite has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”

David McNally, Managing Director, McNally’s Pharmacy 365

Product

Resources

Contact Us

GW115 Greenway Hub, Grangegorman Road, Dublin 7, Ireland Tel: +353 1 906 6390 Email: info@servicedock.com