Homepage 2018-04-13T11:56:07+00:00

Chains | Franchises | Groups

Chains | Franchises | Groups

Improve customer experience by capturing location-based feedback & connecting outlets to local consumers via their favourite messaging apps while bringing all your data & insights together in one dashboard.

Improve customer experience by capturing location-based feedback & connecting outlets to local consumers via their favourite messaging apps while bringing all your data & insights together in one dashboard.

Customer experience feedback survey on ChainSuite

Voice of Customer Bot

Voice of Customer Bot

Capturing customer feedback consistently across your locations is key to running a successful Customer Experience Management programme.

Capturing customer feedback consistently across your locations is key to running a successful Customer Experience Management programme.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite
  • Achieve survey engagement rates of up to 20% in locations like stores and restaurants by serving short interactive surveys via the messaging apps consumers love using.

  • Customers who don’t use messaging apps can respond via our web messenger.

  • Ask NPS®, CSAT and many other question types. Get more detail with dynamic questions based on earlier responses. 

  • Capture customer emails & marketing permissions.

  • Achieve survey engagement rates of up to 20% in locations like stores and restaurants by serving short interactive surveys via the messaging apps consumers love using.

  • Customers who don’t use messaging apps can respond via our web messenger.

  • Ask NPS®, CSAT and many other question types. Get more detail with dynamic questions based on earlier responses.

  • Capture customer emails & marketing permissions.

Multi-Site Customer Service

Multi-Site Customer Service

Replying to feedback, taking a booking or answering a query is more efficient via messaging than it is via phone or email. It’s also the way today’s consumers want to interact with businesses.

Replying to feedback, taking a booking or answering a query is more efficient via messaging than it is via phone or email. It’s also the way today’s consumers want to interact with businesses.

ChainSuite customer experience survey
ChainSuite customer experience survey
  • Use our messaging interface to efficiently close the feedback loop and provide a standard of digital customer service to match your in-store experience.

  • Add links to your store locator or app so store staff can take bookings or provide assistance to local customers.

  • Handle contact in head office or empower outlet managers and franchisees to build relationships with their community.

  • Search and analyse conversations for even more insights.

  • Use our messaging interface to efficiently close the feedback loop and provide a standard of digital customer service to match your in-store experience.

  • Add links to your store locator or app so store staff can take bookings or provide assistance to local customers.

  • Handle contact in head office or empower outlet managers and franchisees to build relationships with their community.

  • Search and analyse conversations for even more insights.

ChainSuite customer experience survey
Customer experience feedback survey on ChainSuite

Real-Time Customer Insights

Real-Time Customer Insights

Our real-time dashboard is built specifically for the needs of multi-location businesses, which means you won’t have to export data to get the benchmarking reports you require.

Our real-time dashboard is built specifically for the needs of multi-location businesses, which means you won’t have to export data to get the benchmarking reports you require.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite
  • Benchmark outlet performance based on NPS, CSAT or other metrics to create CX competition amongst location managers.

  • Location dashboards help managers understand where they’re beating the benchmark and where they’re not.

  • Create views that enable area managers to identify issues within their responsibility or so you can evaluate them.

  • Extract deep insights from free-form feedback with our Microsoft-powered NLP analysis.

  • Benchmark outlet performance based on NPS, CSAT or other metrics to create CX competition amongst location managers.

  • Location dashboards help managers understand where they’re beating the benchmark and where they’re not.

  • Create views that enable area managers to identify issues within their responsibility or so you can evaluate them.

  • Extract deep insights from free-form feedback with our Microsoft-powered NLP analysis.

What our customers are saying

What our customers are saying

What our customers are saying

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George Bertram, Group Commercial Director, Rocket Restaurants (Eddie Rocket’s)

“ServiceDock has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”

David McNally, Managing Director, McNally’s Pharmacy 365

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George Bertram, Group Commercial Director, Rocket’s Restaurants (Eddie Rocket’s)

“ServiceDock has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”

David McNally, Managing Director, McNally’s Pharmacy 365

EU

DIT Grangegorman, Dublin, Ireland

Tel: +353 1 906 6390

US

480 Potrero Ave, San Francisco, CA94110

Tel: +1 415 639 4844