Helping Brick‘n’Mortar Chains Attract and Retain Customers Feedback via Messaging Real-Time Follow-Ups Actionable Insights Store-Specific Messaging Social Customer Care Reputation Management

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

Real-Time Feedback & Actionable Insights

Capture more feedback and resolve complaints instantly via the messaging apps millennials love using. Uncover insights in real-time at location and chain-level to improve customer experience.

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Store-Specific Customer Service

Connect store staff with their local community via messaging and social channels to build loyalty at location-level. Handle multiple channels in one simple application in-store and/or in head office.

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Online Reputation Management

Engage disgruntled customers before they complain on social channels while prompting more happy customers to post positive reviews. Review site aggregation and management COMING SOON.

More About Reputation Management

Some ways ServiceDock helps you
Engage with Customers

Some examples of how ServiceDock helps brick-and-mortar chains improve customer experience and service

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Live Actionable Customer Insights
Presented the Way Chains Want Them

Live Actionable Customer Insights Presented the Way Chains Want Them.

ServiceDocks real-time customer feedback dashboard

Millennials have the most spending power of any generation. Learn what they want!

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What our customers say about us

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George BertramGroup Commercial Director, Rocket Restaurants

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience. Dealing with the ServiceDock team on questions big or small has always been a pleasure.”

Pheonie CashmanChange & Operations Lead, Sky

“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben WardCommercial Director, Mothercare

Helping Brick‘n’Mortar Chains Attract and Retain Customers Feedback via Messaging Real-Time Follow-Ups Actionable Insights Store-Specific Messaging Social Customer Care Reputation Management

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

Real-Time Feedback & Actionable Insights

Store-Specific Customer Service

Online Reputation Management

Some ways ServiceDock helps you Engage with Customers

Some ways ServiceDock helps you Engage with Customers

Live Actionable Customer Insights Presented the Way Chains Want Them

Live Actionable Customer Insights Presented the Way Chains Want Them.

Millennials have the most spending power of any generation. Learn what they want!

What our customers say about us

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Some ways ServiceDock helps you
Engage with Customers

Some ways ServiceDock helps you
Engage with Customers

Live Actionable Customer Insights
Presented the Way Chains Want Them