Protect Your Brand – Build Customer Insight – Drive Customer Advocacy
ServiceDock helps multi-location businesses deflect customer complaints from social media by capturing in-store feedback via the messaging apps consumers love. You can then benchmark outlet performance, uncover valuable customer insights & respond to customers directly from our dashboard. Turn detractors into promoters & drive customer advocacy with ServiceDock.
Protect Your Brand – Build Customer Insight – Drive Customer Advocacy
ServiceDock helps multi-location businesses deflect customer complaints from social media and improve customer experience by capturing feedback via the messaging apps consumers love. Our dashboard then benchmarks outlet performance and reveals valuable customer insights, while we also make it easy to respond to customers so you can turn detractors into promoters.
Protect Your Brand
Build Customer Insight
Drive Customer Advocacy
ServiceDock helps multi-location businesses deflect customer complaints from social media and improve customer experience by capturing feedback via the messaging apps consumers love. Our dashboard then benchmarks outlet performance and reveals valuable customer insights, while we also make it easy to respond to customers so you can turn detractors into promoters.
Capture feedback via the messaging apps on customers’ phones
View chainwide or store specific data in our simple dashboard
Easily follow-up with unhappy customers to turn them into promoters
Customer Feedback
Customer Feedback
Customers answer ServiceDock’s survey bot via the messaging apps they love or using our interactive web messenger. All feedback is location-specific and surveys are mobile optimised.
Customers answer ServiceDock’s survey bot via the messaging apps they love or using our interactive web messenger. All feedback is location-specific and surveys are mobile optimised.
Seek feedback via receipts, signs & email
Higher engagement & real-time responses
Questions are easily configured by you
Dynamic surveys uncover more insights
NPS, CSAT, free-form and more question types
- Seek feedback via receipts, signs or email
- Higher engagement & real-time responses
- Questions are easily configured by you
NPS, CSAT, free-form & more question types
Dynamic surveys uncover more insights
Engage Customers
Engage Customers
Drive customer advocacy by closing the feedback loop. Address customer grievances or show your appreciation for positive feedback by responding directly from our dashboard.
Drive customer advocacy by closing the feedback loop. Address customer grievances or show your appreciation for positive feedback by responding directly from our dashboard.
Asynchronous channels suit busy schedules
Real time messaging facilitates conversations
Send promotional messages within chats
Chat status, transfers & canned responses
CRM & social channel integrations available
- Asynchronous channels suit busy schedules
Real time messaging facilitates conversations
- Send promotional messages within chats
- Chat status, transfers & canned responses
- CRM & social channel integrations available
Chainwide Reporting
Chainwide Reporting
ServiceDock’s dashboard allocates feedback to individual outlets so you can benchmark outlet performance and uncover all sorts of customer insights, like missed sales opportunities and what training is needed where.
ServiceDock’s dashboard allocates feedback to individual outlets so you can benchmark outlet performance and uncover all sorts of customer insights, like missed sales opportunities and what training is needed where.
Clear, quantifiable & actionable metrics
NLP analysis of free-form feedback
Segment feedback by rating, region or responsibility
Dynamic questions deliver specific insights
NPS tracking over time & by segment
Award manager of the month based on metrics
Clear, quantifiable & actionable metrics
Segment feedback by rating, region or responsibility
NPS tracking over time & by segment
NLP analysis of free-form feedback
Award manager of the month based on metrics
- Clear, quantifiable & actionable metrics
Segment feedback by rating, region or responsibility
NPS tracking over time and by segment
NLP analysis of free-form feedback
Award manager of the month based on metrics
What our customers are saying
What our customers are saying
“ChainSuite has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”
David McNally, Managing Director, McNally’s Pharmacy 365
“ChainSuite has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”
David McNally, Managing Director, McNally’s Pharmacy 365
Product
Contact Us
GW115 Greenway Hub, Grangegorman Road, Dublin 7, Ireland Tel: +353 1 906 6390 Email: info@servicedock.com
