Helping Brick‘n’Mortar Chains Attract and Retain Customers Feedback via Messaging Real-Time Follow-Ups Actionable Insights Store-Specific Messaging Social Customer Care Reputation Management

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

HEAR THE VOICE OF THE CUSTOMER THE WAY THEY WANT TO SHARE IT

Capture 3X more in-store feedback via the messaging apps millennials love using. Get even deeper insights with video-based feedback.

Improve customer experience by uncovering insights and resolving complaints instantly in our live dashboard.

More About Customer Experience

Build Customer Loyalty at Store-Level by Improving Service

Build loyalty at location-level by connecting store staff with their local community via messaging and social channels.

Match the standard of customer care consumers have become used to online, by handling multiple channels in one simple application in-store and/or in head office.

More About Customer Service

Some ways ServiceDock helps you
Engage with Customers

Better ways to capture in-store customer feedback include messaging and video.

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Live Actionable Customer Insights
Presented the Way Chains Want Them

Live Actionable Customer Insights Presented the Way Chains Want Them.

ServiceDock's customer experience management dashboard for retail chains

Millennials have the most spending power of any generation. Learn what they want!

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What our customers say about us

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George BertramGroup Commercial Director, Rocket Restaurants

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience. Dealing with the ServiceDock team on questions big or small has always been a pleasure.”

Pheonie CashmanChange & Operations Lead, Sky

“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben WardCommercial Director, Mothercare

Helping Brick‘n’Mortar Chains Attract and Retain Customers Feedback via Messaging Real-Time Follow-Ups Actionable Insights Store-Specific Messaging Social Customer Care Reputation Management

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

HEAR THE VOICE OF THE CUSTOMER THE WAY THEY WANT TO SHARE IT

Build Customer Loyalty at Store-Level by Improving Service

Some ways ServiceDock helps you Engage with Customers

Some ways ServiceDock helps you Engage with Customers

Live Actionable Customer Insights Presented the Way Chains Want Them

Live Actionable Customer Insights Presented the Way Chains Want Them.

Millennials have the most spending power of any generation. Learn what they want!

What our customers say about us

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Some ways ServiceDock helps you
Engage with Customers

Some ways ServiceDock helps you
Engage with Customers

Live Actionable Customer Insights
Presented the Way Chains Want Them