Homepage 2018-09-24T22:55:24+00:00
Customer experience feedback survey on ChainSuite

Built for Chains & Franchises

Built for Chains & Franchises

Built from the ground up for chains, franchises and similar multi-unit businesses so you get maximum value for minimum effort.

We enable you to capture feedback and provide service using whichever channels your customers want to use, while your staff use one simple app to respond.

Built from the ground up for chains, franchises and similar multi-unit businesses so you get maximum value for minimum effort.

We enable you to capture feedback and provide service using whichever channels your customers want to use, while your staff use one simple app to respond.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite

Retain More Customers

Retain More Customers

By leveraging the messaging apps consumers love using, our survey bot captures 3X more feedback in physical locations than web forms.

Follow up with unhappy customers in real-time, which helps you turn detractors into promoters and reduce the volume of negative reviews.  

Efficient email capture and promotional messages help you drive return visits.

By leveraging the messaging apps consumers love using, our survey bot captures 3X more feedback in physical locations than web forms.

Follow up with unhappy customers in real-time, which helps you turn detractors into promoters and reduce the volume of negative reviews.

Efficient email capture and promotional messages help you drive return visits.

ChainSuite customer experience survey
ChainSuite customer experience survey
ChainSuite customer experience survey
Customer experience feedback survey on ChainSuite

Attract More Customers

Attract More Customers

Word of mouth marketing and your online reputation are critical to the success of your business. ServiceDock helps you drive customer advocacy at location level when a customer has had a great experience.

Our location-specific messaging helps you engage with more customers at the booking or enquiry stage because millennials, in particular, do not like to call.

Word of mouth marketing and your online reputation are critical to the success of your business. ServiceDock helps you drive customer advocacy at location level when a customer has had a great experience.

Our location-specific messaging helps you engage with more customers at the booking or enquiry stage because millennials, in particular, do not like to call.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite

Improved Customer Insight

Improved Customer Insight

More real-time feedback means location managers can identify and remedy issues quickly while area managers can use it to tailor their coaching sessions.

Our A.I. powered word cloud, location league tables and daily/hourly shift analysis features help leaders at all levels better understand what is going well and where improvement is needed. 

More real-time feedback means location managers can identify and remedy issues quickly while area managers can use it to tailor their coaching sessions.

Our A.I. powered word cloud, location league tables and daily/hourly shift analysis features help leaders at all levels better understand what is going well and where improvement is needed.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite

What our customers are saying

What our customers are saying

What our customers are saying

“We had been using SMG to capture feedback in our stores but our customers simply weren’t engaging with the survey in sufficient numbers due to a number of on-going issues. Since rolling out ServiceDock’s system, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before. Stores and management alike really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben Ward, Commercial Director, Mothercare

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George Bertram, Group Commercial Director, Rocket Restaurants (Eddie Rocket’s)

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. A previously unmeasured market for us, ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience. Dealing with the ServiceDock team on questions big or small has always been a pleasure.”

Pheonie Cashman, Change & Operations Lead, Sky

“We had been using SMG to capture feedback in our stores but our customers simply weren’t engaging with the survey in sufficient numbers due to a number of on-going issues. Since rolling out ServiceDock’s system, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before. Stores and management alike really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben Ward, Commercial Director, Mothercare

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George Bertram, Group Commercial Director, Rocket Restaurants (Eddie Rocket’s)

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. A previously unmeasured market for us, ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience. Dealing with the ServiceDock team on questions big or small has always been a pleasure.”

Pheonie Cashman, Change & Operations Lead, Sky

EU

DIT Grangegorman, Dublin, Ireland

Tel: +353 1 906 6390

US

480 Potrero Ave, San Francisco, CA94110

Tel: +1 415 639 4844