ServiceDock | Helping Retail Chains Maximise Store Potential

Helping Retailers Maximise Store Potential Monitor and improve CX to drive repeat visits Boost sales by digitally connecting stores to consumers Increase online to offline conversions and vice versa

We Make Handling Customer Feedback and Service Easy for Retail Chains

SERVICEDOCK FOR RETAILERS SERVICEDOCK FOR FOOD SERVICE & CAFES

Play a short video to see why messaging is the best way to monitor and improve customer experience

Customer Engagement that Drives Conversions

Digitally Connect Store Staff to Local Consumers

Why are store associates only able to assist customers when they visit your stores, when consumers are researching products online before visiting?

We digitally connect local consumers to your store associates via popular messaging apps to help you increase online to offline conversions.

Learn More...

ServiceDock retail customer service platform's messaging channels

Capturing real-time customer feedback in retail stores

Real-Time Feedback Helps You Save Sales

Identify & Resolve Complaints Instantly

90% of customers who have a negative experience never return and many share their thoughts with friends or online, which damages your brand.

Strengthen customer loyalty using our messaging-based solutions to capture more customer feedback and follow up with unhappy customers in real-time.

Learn More...

Improve Your CX Culture to Grow Market Share

Live Actionable Insights for All Managers

Improving CX culture in retail chains is challenging, particularly if you’re relying on infrequent mystery shopper reports.

We deliver live customer insights to managers at all levels of the organisation and create CX competition among them to drive ongoing improvement.

Learn More...

ServiceDock's customer experience management dashboard for retail chains

Book a Demo

Testimonials

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George BertramGroup Commercial Director, Rocket Restaurants

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience.”

Pheonie CashmanChange & Operations Lead, Sky

“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben WardCommercial Director, Mothercare

Press & endorsements

Download Our Brochure

Helping Retailers Maximise Store Potential Monitor and improve CX to drive repeat visits Boost sales by digitally connecting stores to consumers Increase online to offline conversions and vice versa

We Make Handling Customer Feedback and Service Easy for Retail Chains

We Make Handling Customer Feedback and Service Easy for Retail Chains

Play a short video to see why messaging is the best way to monitor and improve customer experience

Customer Engagement that Drives Conversions

Digitally Connect Store Staff to Local Consumers

Real-Time Feedback Helps You Save Sales

Identify & Resolve Complaints Instantly

Improve Your CX Culture to Grow Market Share

Live Actionable Insights for All Managers

Testimonials

Press & endorsements

Resources

Product

Company

EU

USA