Helping Chains Attract and Retain Millennial Customers Feedback via Messaging Real-Time Follow-Ups Actionable Insights Store-Specific Messaging Social Customer Care Reputation Management

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

Real-Time Feedback & Actionable Insights

Capture more feedback and resolve complaints instantly via the messaging apps millennials love using. Uncover insights in real-time at location and chain-level to improve customer experience.

More About Customer Experience

Store-Specific Customer Service

Connect store staff with their local community via messaging and social channels to build loyalty at location-level. Handle multiple channels in one simple application in-store and/or in head office.

More About Customer Service

Online Reputation Management

Engage disgruntled customers before they complain on social channels while prompting more happy customers to post positive reviews. Review site aggregation and management COMING SOON.

More About Reputation Management

Some ways ServiceDock helps you
Engage with Millennials

1

2

3

4

5

Some examples of how ServiceDock helps brick-and-mortar chains improve customer experience and service

Live Actionable Customer Insights
Presented the Way Chains Want Them

Live Actionable Customer Insights Presented the Way Chains Want Them.

1

2

3

4

ServiceDocks real-time customer feedback dashboard

WHY CX FOR MILLENNIALS AND BRICK‘N’MORTAR CHAINS?

Millennials don’t like using email and they hate picking up the phone. They expect businesses to respond to tweets within 10 minutes and when they give feedback they expect a follow-up. What do they love? Messaging apps.

Messaging apps are decentralising customer service by making messaging-based customer service practical offline and outside of call centres. WhatsApp, Facebook Messenger and iMessage etc. now enable consumers to connect directly with the restaurant they plan to visit or the store they purchased a product in.

Forward-thinking chains will need a new platform to take advantage of this opportunity and build stronger customer loyalty at location-level.

What our customers say about us

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George BertramGroup Commercial Director, Rocket Restaurants

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience. Dealing with the ServiceDock team on questions big or small has always been a pleasure.”

Pheonie CashmanChange & Operations Lead, Sky

“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben WardCommercial Director, Mothercare

Millennials have the most spending power of any generation. Learn what they want!

Book a Callback Book a Demo

Helping Chains Attract and Retain Millennial Customers Feedback via Messaging Real-Time Follow-Ups Actionable Insights Store-Specific Messaging Social Customer Care Reputation Management

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

Innovative Customer Experience and Service Solutions Designed for Brick-and-Mortar Chains

Real-Time Feedback & Actionable Insights

Store-Specific Customer Service

Online Reputation Management

Some ways ServiceDock helps you Engage with Millennials

Some ways ServiceDock helps you Engage with Millennials

Live Actionable Customer Insights Presented the Way Chains Want Them

Live Actionable Customer Insights Presented the Way Chains Want Them.

WHY CX FOR MILLENNIALS AND BRICK‘N’MORTAR CHAINS?

What our customers say about us

Millennials have the most spending power of any generation. Learn what they want!

Resources

Product

Company

EU

US

Some ways ServiceDock helps you
Engage with Millennials

Some ways ServiceDock helps you
Engage with Millennials

Live Actionable Customer Insights
Presented the Way Chains Want Them