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Capture more feedback in physical locations, build greater insights & drive customer advocacy using the messaging apps consumers love.

Capture more feedback in physical locations, build greater insights & drive customer advocacy using the messaging apps consumers love.

Capture more feedback in physical locations, build greater insights & drive customer advocacy using the messaging apps consumers love.

Customer experience feedback survey on ChainSuite

Voice of Customer

Voice of Customer

Capturing customer feedback consistently across your locations is key to running a successful Customer Experience Management programme.

Capturing customer feedback consistently across your locations is key to running a successful Customer Experience Management programme.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite
  • Achieve survey engagement rates of up to 20% in restaurants and retail outlets by serving short interactive surveys via the messaging apps consumers use every day.

  • Customers who don’t use messaging apps can respond via our web messenger.

  • Ask NPS, CSAT and many other question types. Get more detail with dynamic questions based on earlier responses. 

  • Easily change questions in our flexible self-serve survey.

  • Achieve survey engagement rates of up to 20% in restaurants and retail outlets by serving short interactive surveys via the messaging apps consumers use every day.

  • Customers who don’t use messaging apps can respond via our web messenger.

  • Ask NPS, CSAT and many other question types. Get more detail with dynamic questions based on earlier responses. 

  • Easily change questions in our flexible self-serve survey.

Close the Feedback Loop

Close the Feedback Loop

You asked for feedback and your customers obliged. Now what? How impactful would it be if your customers received a reply… maybe even before leaving your premises?

You have asked for feedback and your customers have obliged. Now what? To truly delight them why not respond to them immediately, potentially before they have left your premises.

ChainSuite customer experience survey
ChainSuite customer experience survey
  • Use our messaging interface to respond to customers efficiently and provide a standard of digital customer service to match your in-store experience.

  • Respond from head office or empower outlet managers and franchisees to build loyalty with local customers.

  • Both your staff and your customers can interact when convenient, rather than be interrupted by a phone call.

  • Search and analyse conversations for even more insights.

  • Use our messaging interface to respond to customers efficiently and provide a standard of digital customer service to match your in-store experience.

  • Respond from head office or empower outlet managers and franchisees to build loyalty with local customers.

  • Both your staff and your customers can interact when convenient, rather than be interrupted by a phone call.

  • Search and analyse conversations for even more insights.

ChainSuite customer experience survey
Customer experience feedback survey on ChainSuite

Real-Time Customer Insights

Real-Time Customer Insights

Our real-time dashboard is built specifically for the needs of multi-location businesses, which means you won’t have to export data to get the benchmarking reports you require.

Our real-time dashboard is built specifically for the needs of multi-location businesses, which means you won’t have to export data to get the benchmarking reports you require.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite
  • Benchmark outlet performance based on NPS, CSAT or other metrics to create CX competition amongst location managers.

  • Location dashboards help managers understand where they’re beating the benchmark and where they’re not.

  • Create views that enable area managers to identify issues within their responsibility or so you can evaluate them.

  • Extract deep insights from free-form feedback with our Microsoft powered NLP analysis.

  • Benchmark outlet performance based on NPS, CSAT or other metrics to create CX competition amongst location managers.

  • Location dashboards help managers understand where they’re beating the benchmark and where they’re not.

  • Create views that enable area managers to identify issues within their responsibility or so you can evaluate them.

  • Extract deep insights from free-form feedback with our Microsoft powered NLP analysis.

What our customers are saying

What our customers are saying

What our customers are saying

“ServiceDock has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”

David McNally, Managing Director, McNally’s Pharmacy 365

“ServiceDock has provided me with a way to get a better understanding of what customers think of my stores. The response rate has been tremendous and I particularly like how easy it is to follow up with customers so I can address any issues that arise.”

David McNally, Managing Director, McNally’s Pharmacy 365

Resources

EU

DIT Grangegorman, Dublin, Ireland

Tel: +353 1 906 6390

US

480 Potrero Ave, San Francisco, CA94110

Tel: +1 415 639 4844