ServiceDock helps you deliver better customer service with fewer agents.
ServiceDock helps you deliver better customer service with fewer agents.
Handle multiple messaging apps, web chat and social accounts from one easy-to-use dashboard
Easy to set-up & intuitive to use. Start with a few agents or with hundreds in a matter of minutes
First-rate security & data protection procedures. SSL encryption & secure Microsoft Azure hosting
Advanced analytics, surveys & reporting so you can identify trends in your business
Handle multiple messaging apps, web chat and social accounts from one easy-to-use dashboard
Easy to set-up & intuitive to use. Start with a few agents or with hundreds in a matter of minutes
First-rate security & data protection procedures. SSL encryption & secure Microsoft Azure hosting
Advanced analytics, surveys & reporting so you can identify trends in your business
Customer Experience
Customer Experience
Retain more customers by providing mobile optimised support that fits into the modern consumer’s busy digital lifestyle.
Retain more customers by providing mobile optimised support that fits into the modern consumer’s busy digital lifestyle.
- Customers can message you anytime
- Messaging is free for customers to use
Easily move from public to private chats
Retain history across time & devices
- Customers can message you anytime
- Messaging is free for customers to use
Easily move from public to private chats
Retain history across time & devices
Agent Productivity
Agent Productivity
Agents are up to 3X more productive using ServiceDock versus phone support and can handle messaging apps, web chat and social channels.
Agents are up to 3X more productive using ServiceDock versus phone support and can handle messaging apps, web chat and social channels.
- Handle multiple chats concurrently
Canned responses, chat tags & transfers
Capture information with auto messages
Easily send images & links to tutorials
- Handle multiple chats concurrently
Canned responses, chat tags & transfers
- Capture information with auto messages
- Easily send images & links to tutorials
ServiceDock’s Return on Investment
ServiceDock’s Return on Investment
ServiceDock empowers your agents to improve the quality and volume of service they provide, which reduces customer churn, increases word of mouth referrals and brings down your service overhead.
ServiceDock empowers your agents to improve the quality and volume of service they provide, which reduces customer churn, increases word of mouth referrals and brings down your service overhead.
Smooth out contact throughout the day
- Tools to help customers self-serve
Consolidate social, web chat & messaging into one tool
- Identify issues with analytics & surveys
- Tools to help customers self-serve
- Make sales within Messaging Apps
Deflect calls with bots & notifications (coming soon)
Identify issues with analytics & surveys
Tools to help customers self-serve
Make sales within Messaging Apps
Deflect calls with bots & notifications (coming soon)
- Identify issues with analytics & surveys
Tools to help sell within messaging apps
Deflect calls with bots & notifications (coming soon)
What our customers are saying
What our customers are saying
ServiceDock has really improved our team’s efficiency when interacting with customers. Its ease of use and simple workflows have taken our customer support to the next level.
Adam Scally, QA Engineer, GAME GOLF
ServiceDock has really improved our team’s efficiency when interacting with customers. Its ease of use and simple workflows have taken our customer support to the next level.
Adam Scally, QA Engineer, GAME GOLF
