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ServiceDock helps you deliver better customer service with fewer agents.

ServiceDock helps you deliver better customer service with fewer agents. 

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ServiceDock - messaging widget for website

Customer Experience

Customer Experience

Retain more customers by providing mobile optimised support that fits into the modern consumer’s busy digital lifestyle.

Retain more customers by providing mobile optimised support that fits into the modern consumer’s busy digital lifestyle.

ServiceDock - messaging widget for website
  • Customers can message you anytime
  • Messaging is free for customers to use
  • Easily move from public to private chats 

  • Retain history across time & devices

  • Customers can message you anytime
  • Messaging is free for customers to use
  • Easily move from public to private chats

  • Retain history across time & devices

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Agent Productivity

Agent Productivity

Agents are up to 3X more productive using ServiceDock versus phone support and can handle messaging apps, web chat and social channels.

Agents are up to 3X more productive using ServiceDock versus phone support and can handle messaging apps, web chat and social channels.

ServiceDock - Customer service via messaging apps showing NPS Survey
  • Handle multiple chats concurrently
  • Canned responses, chat tags & transfers

  • Capture information with auto messages

  • Easily send images & links to tutorials

  • Handle multiple chats concurrently
  • Canned responses, chat tags & transfers

  • Capture information with auto messages
  • Easily send images & links to tutorials
Learn more
Learn more
ServiceDock - Customer service via messaging apps showing NPS Survey

ServiceDock’s Return on Investment

ServiceDock’s Return on Investment

ServiceDock empowers your agents to improve the quality and volume of service they provide, which reduces customer churn, increases word of mouth referrals and brings down your service overhead. 

ServiceDock empowers your agents to improve the quality and volume of service they provide, which reduces customer churn, increases word of mouth referrals and brings down your service overhead.

ServiceDock - one dashboard for handling multiple digital channels like messaging apps, social networks and web chat
ServiceDock - one app for handling multiple digital channels
  • Smooth out contact throughout the day

  • Tools to help customers self-serve
  • Consolidate social, web chat & messaging into one tool   

  • Identify issues with analytics & surveys
  • Tools to help customers self-serve
  • Make sales within Messaging Apps
  • Deflect calls with bots & notifications (coming soon)

  • Identify issues with analytics & surveys

  • Tools to help customers self-serve

  • Make sales within Messaging Apps

  • Deflect calls with bots & notifications (coming soon)

  • Identify issues with analytics & surveys
  • Tools to help sell within messaging apps

  • Deflect calls with bots & notifications (coming soon)

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Learn more

What our customers are saying

What our customers are saying

Game Golf logo

ServiceDock has really improved our team’s efficiency when interacting with customers. Its ease of use and simple workflows have taken our customer support to the next level.

Adam Scally, QA Engineer, GAME GOLF

Game Golf logo

ServiceDock has really improved our team’s efficiency when interacting with customers. Its ease of use and simple workflows have taken our customer support to the next level.

Adam Scally, QA Engineer, GAME GOLF

Company

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GW115 Greenway Hub, Grangegorman Road, Dublin 7, Ireland Tel: +353 1 906 6390