ServiceDock | Customer Feedback & Service for Brick & Mortar Chains

Helping Brick and Mortar Chains Drive Footfall Measure and improve your customer experience Increase the frequency of return visits Boost word of mouth referrals and online ratings Convert more online searches to physical visits

Innovative Customer Experience and Service Solutions

Designed for Brick-and-Mortar Chains

RETAIN MORE CUSTOMERS

IDENTIFY PROBLEMS & RESOLVE COMPLAINTS IN REAL-TIME

Capture more customer feedback using respondent-friendly surveys on popular messaging apps. Get deeper insights with video-based feedback.

Build customer loyalty and reduce negative reviews by resolving issues in real-time via messaging.

More About Customer Experience

Screens showing customer feedback being captured via video & messaging apps using ServiceDock's platfform

Companies we work with

ServiceDock's customer experience management dashboard for retail chains

INCREASE RETURN VISITS

IMPROVE CUSTOMER EXPERIENCE & MARKETING

Our live dashboard makes it easy to identify which location managers look after your customers the best and what underperforming managers need to do to improve.

Build location-linked email lists and Messenger audiences so you can re-engage customers with personalised marketing messages.

More About Customer Experience

A short explainer video showing how ServiceDock helps you improve customer experience

New Ways to Engage with Customers

Messaging Screens - ServiceDock Feedback & Servivce Platform

Book a Demo

ATTRACT MORE CUSTOMERS

DRIVE ENGAGEMENT & FOOTFALL

Stand out from the competition by providing a standard of customer care at location-level that consumers normally only see online.

Convert more web-based searches to physical visits by improving online ratings and digitally connecting location staff with the local community.

More About Customer Service

Multi-channel customer service application for restaurants

Turn Locations into Customer Magnets by Connecting Them with the Local Community

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Press & endorsements

Testimonials

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George BertramGroup Commercial Director, Rocket Restaurants

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience.”

Pheonie CashmanChange & Operations Lead, Sky

“Since rolling out ServiceDock, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before (with SMG). Store and management staff really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben WardCommercial Director, Mothercare

Book a Demo

Helping Brick and Mortar Chains Drive Footfall Measure and improve your customer experience Increase the frequency of return visits Boost word of mouth referrals and online ratings Convert more online searches to physical visits

Innovative Customer Experience and Service Solutions

Innovative Customer Experience and Service Solutions

Designed for Brick-and-Mortar Chains

Designed for Brick-and-Mortar Chains

RETAIN MORE CUSTOMERS

IDENTIFY PROBLEMS & RESOLVE COMPLAINTS IN REAL-TIME

Companies we work with

INCREASE RETURN VISITS

IMPROVE CUSTOMER EXPERIENCE & MARKETING

A short explainer video showing how ServiceDock helps you improve customer experience

New Ways to Engage with Customers

New Ways to Engage with Customers

ATTRACT MORE CUSTOMERS

DRIVE ENGAGEMENT & FOOTFALL

Turn Locations into Customer Magnets by Connecting Them with the Local Community

Press & endorsements

Testimonials

Resources

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