About Us 2018-08-16T16:24:17+00:00

Our Mission Statement

Our Mission Statement

Helping brick-and-mortar chains thrive in a digital world by transforming how they manage customer experience and service.

Helping brick-and-mortar chains thrive in a digital world by transforming how they manage customer experience and service.

Why We Do It

Why We Do It

At ServiceDock we believe in delivering great customer experience to our clients. As a software as a service business built on the web, we have the benefit of all sorts of digital data and communication channels to better understand and engage our customers. That is not the case for all businesses.

Brick-and-mortar businesses like retail chains and restaurant groups struggle to capture the customer feedback and data they need to improve customer experience. And in most cases, they still rely on in-store service and phone calls to engage with their customers.

This puts these businesses at a huge disadvantage versus e-commerce competitors or the few traditional competitors who have developed successful digital applications.

At ServiceDock we believe in delivering great customer experience to our clients. As a software as a service business built on the web, we have the benefit of all sorts of digital data and communication channels to better understand and engage our customers. That is not the case for all businesses.

Brick-and-mortar businesses like retail chains and restaurant groups struggle to capture the customer feedback and data they need to improve customer experience. And in most cases, they still rely on in-store service and phone calls to engage with their customers.

This puts these businesses at a huge disadvantage versus e-commerce competitors or the few traditional competitors who have developed successful digital applications.

What We Do

What We Do

ServiceDock helps multi-location businesses engage customers at outlet level using the messaging apps consumers already have on their phones.

By capturing and analysing feedback, we help you build customer insight.

By making it easy to follow up with customers, we empower you to turn detractors into promoters.

By facilitating messaging between the product experts in your locations and the local customer base, we help you build rapport between your stores and the communities they serve.

By centralising all your customer comms and data in one place, we help you put the customer at the heart of your decision making.

ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones and interactive web forms. We then present the data in an intuitive dashboard that enables you to benchmark outlet performance (e.g. NPS) and delivers clear customer insights at outlet level or across a chain.

By capturing and analysing feedback, we help you build customer insight.

By making it easy to follow up with customers, we empower you to turn detractors into promoters.

By facilitating messaging between the product experts in your locations and the local customer base, we help you build rapport between your stores and the communities they serve.

By centralising all your customer comms and data in one place, we help you put the customer at the heart of your decision making.

Where We’re Going

Where We’re Going

Many e-commerce retailers are opening their own physical stores, while some delivery apps are building their own restaurants. These companies are moving into the physical world and they’re bringing their digital expertise with them.

Our mission is to help traditional brick-and-mortar businesses do the opposite… match the online players in terms of digital service and data while maximising the advantage physical locations offer in terms of convenience, people and customer experience.

Many e-commerce retailers are opening their own physical stores, while some delivery apps are building their own restaurants. These companies are moving into the physical world and they’re bringing their digital expertise with them.

Our mission is to help traditional brick-and-mortar businesses do the opposite… match the online players in terms of digital service and data while maximising the advantage physical locations offer in terms of convenience, people and customer experience.

Management Team

Management Team

Oisin Ryan - ServiceDock Founder and CEO

Oisin Ryan

Founder & CEO

Oisin is a serial entrepreneur with a background in retail discovery.
His favourite CX question is:
“Did you find everything you were looking for today?”

Oisin is a serial entrepreneur with a background in retail discovery.
His favourite CX question is:
“Did you find everything you were looking for today?”

Leonardo Correa - ServiceDock CTO and Co-Founder

Leonardo Correa

Co-Founder & CTO

Leo is an experienced technologist in both enterprise & startup roles.
His favourite CX question is:
“How would you rate the user experience of our system?”

Leo is an experienced technologist in both enterprise & startup roles.
His favourite CX question is:
“How would you rate the user experience of our system?”

EU

DIT Grangegorman, Dublin, Ireland

Tel: +353 1 906 6390

US

480 Potrero Ave, San Francisco, CA94110

Tel: +1 415 639 4844