About Us 2018-01-02T16:57:46+00:00

Why We Do It

Why We Do It

At ServiceDock we believe in providing great customer experience and we know the very best businesses want to do the same.

But bricks and mortar businesses have always found it challenging to capture the in-store feedback they need to ensure consistency of customer experience. Typically only 4% of consumers report a problem to a business. 91% of those that don’t respond, simply vote with their wallet and never return (“Understanding Customers” by Ruby Newell-Legner).

This puts these businesses at a huge disadvantage when compared to their e-commerce competitors who have vast amounts of customer data to help them learn and make improvements.

At ServiceDock we believe in providing great customer experience and we know the very best businesses want to do the same.

But bricks and mortar businesses have always found it challenging to capture the in-store feedback they need to ensure consistency of customer experience. Typically only 4% of consumers report a problem to a business. 91% of those that don’t respond, simply vote with their wallet and never return (“Understanding Customers” by Ruby Newell-Legner).

This puts these businesses at a huge disadvantage when compared to their e-commerce competitors who have vast amounts of customer data to help them learn and make improvements.

What We Do

What We Do

ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones and interactive web forms. We then present the data in an intuitive dashboard that enables you to benchmark outlet performance (e.g. NPS) and delivers clear customer insights at outlet level or across a chain.

ServiceDock’s support features enable you to follow-up with disgruntled customers in real-time to turn detractors into promoters. And once you’ve opened up these digital channels, ServiceDock’s simple messaging interface lets you build strong digital relationships with your customers just like the e-commerce giants.

ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones and interactive web forms. We then present the data in an intuitive dashboard that enables you to benchmark outlet performance (e.g. NPS) and delivers clear customer insights at outlet level or across a chain.

ServiceDock’s support features enable you to follow-up with disgruntled customers in real-time to turn detractors into promoters. And once you’ve opened up these digital channels, ServiceDock’s simple messaging interface lets you build strong digital relationships with your customers just like the e-commerce giants.

Where We’re Going

Where We’re Going

ServiceDock wants to be the customer experience management platform of choice for retail and service chains worldwide. Our commitment to you is to provide great customer service and to continue innovating so that you always have the very best customer experience tools to hand.

We want to help reverse the decline in many bricks and mortar businesses by seamlessly combining the best of digital customer service with what you already offer in-store.

ServiceDock wants to be the customer experience management platform of choice for retail and service chains worldwide. Our commitment to you is to provide great customer service and to continue innovating so that you always have the very best customer experience tools to hand.

We want to help reverse the decline in many bricks and mortar businesses by seamlessly combining the best of digital customer service with what you already offer in-store.

Management Team

Management Team

Oisin Ryan - ServiceDock Founder and CEO

Oisin Ryan

Founder & CEO

Oisin is a serial entrepreneur with a background in retail discovery.
His favourite CX question is:
“Did you find everything you were looking for today?”

Oisin is a serial entrepreneur with a background in retail discovery.
His favourite CX question is:
“Did you find everything you were looking for today?”

Leonardo Correa - ServiceDock CTO and Co-Founder

Leonardo Correa

Co-Founder & CTO

Leo is an experienced technologist in both enterprise & startup roles.
His favourite CX question is:
“How would you rate the user experience of our system?”

Leo is an experienced technologist in both enterprise & startup roles.
His favourite CX question is:
“How would you rate the user experience of our system?”

Supported By

Supported By

Resources

EU

DIT Grangegorman, Dublin, Ireland

Tel: +353 1 906 6390

US

480 Potrero Ave, San Francisco, CA94110