About Us 2017-10-27T10:06:51+00:00

About ServiceDock

Customer Experience Platform for Retail & Service Chains

About ServiceDock

Customer Experience Platform for Retail & Service Chains

Why We Do It

Why We Do It

At ServiceDock we believe in providing great customer experience and we know the very best businesses want to do the same.

Bricks and mortar businesses have always found it challenging to capture the in-store feedback they need to ensure consistency of customer experience. Typically only 4% of consumers report a problem to a business and 91% of those that don’t respond vote with their wallet and simply never return (“Understanding Customers” by Ruby Newell-Legner).

This puts these businesses at a huge disadvantage when compared to their e-commerce competitors who have vast amounts of customer data to help them learn and make improvements.

At ServiceDock we believe in providing great customer experience and we know the very best businesses want to do the same.

Bricks and mortar businesses have always found it challenging to capture the in-store feedback they need to ensure consistency of customer experience. Typically only 4% of consumers report a problem to a business and 91% of those that don’t respond vote with their wallet and simply never return (“Understanding Customers” by Ruby Newell-Legner).

This puts these businesses at a huge disadvantage when compared to their e-commerce competitors who have vast amounts of customer data to help them learn and make improvements.

What We Do

What We Do

ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones and interactive web forms. We then present the data in an intuitive dashboard that enables you to benchmark outlet performance (e.g. NPS) and delivers clear customer insights at outlet level or across a chain.

ServiceDock’s support features enable you to follow-up with disgruntled customers in real-time to turn detractors into promoters. And once you’ve opened up these digital channels, ServiceDock’s simple messaging interface lets you build strong digital relationships with your customers just like the e-commerce giants.

ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones and interactive web forms. We then present the data in an intuitive dashboard that enables you to benchmark outlet performance (e.g. NPS) and delivers clear customer insights at outlet level or across a chain.

ServiceDock’s support features enable you to follow-up with disgruntled customers in real-time to turn detractors into promoters. And once you’ve opened up these digital channels, ServiceDock’s simple messaging interface lets you build strong digital relationships with your customers just like the e-commerce giants.

Where We’re Going

Where We’re Going

ServiceDock wants to be the customer experience management platform of choice for retail and service chains worldwide. Our commitment to you is to provide great customer service and to continue innovating so that you always have the very best customer experience tools to hand.

We want to help reverse the decline in many bricks and mortar businesses by seamlessly combining the best of digital customer service with what you already offer in-store.

ServiceDock wants to be the customer experience management platform of choice for retail and service chains worldwide. Our commitment to you is to provide great customer service and to continue innovating so that you always have the very best customer experience tools to hand.

We want to help reverse the decline in many bricks and mortar businesses by seamlessly combining the best of digital customer service with what you already offer in-store.

Management Team

Management Team
Oisin Ryan ServiceDock Founder

Oisin Ryan

Founder & CEO

Oisin previously co-founded a successful
online retail directory and has extensive experience
in the financial services industry.

Oisin previously co-founded a successful online retail directory and has extensive experience in the financial services industry.

Leonardo Correa - Co-Founder ServiceDock

Leonardo Correa

Co-Founder & CTO

Leo has more than a decade of experience
developing enterprise software for large
consumer facing businesses.

Leo has more than a decade of experience developing enterprise software for large consumer facing businesses.

Supported By

Supported By

Product

Resources

Contact Us

GW115 Greenway Hub, Grangegorman Road, Dublin 7, Ireland Tel: +353 1 906 6390 Email: info@servicedock.com