Blog 2017-10-24T20:29:02+00:00

ServiceDock Blog

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5 things businesses should (but don’t) know about using Facebook Messenger for Business

Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having only been founded in 2004. But aside from a glitzy F8 [...]

By | June 9th, 2017|Categories: Customer Service, Facebook Messenger|0 Comments

How well thought out Messaging Auto-Responses improve Customer Service

Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly scripted auto responses can easily have the same impact if they [...]

By | May 14th, 2017|Categories: Customer Service, Facebook Messenger, Messaging, Social Customer Care|0 Comments

Handle Complaints via Private Messages rather than asking Customers to shout

If you upset your partner by forgetting a birthday, would you ask them to tell the neighbours by shouting from the bedroom window? Not likely! But that is exactly what most businesses are doing with [...]

By | March 26th, 2017|Categories: Customer Service, Social Customer Care|Tags: , |0 Comments

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