Digital Marketer or Digital Customer Service Agent?
Are digital marketers and digital customer service staff like apples and oranges or are they more closely related than they might care to admit? For me the difference between [...]
5 things businesses should (but don’t) know about using Facebook Messenger for Business
Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having only been founded in 2004. [...]
How well thought out Messaging Auto-Responses improve Customer Service
Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly scripted auto responses can easily [...]
Why Social Customer Service is now for every Business
Social customer service has changed completely in the last 12 months! Up until recently many company’s attitudes to social customer service was to make sure no digital grenades register [...]
Handle Complaints via Private Messages rather than asking Customers to shout
If you upset your partner by forgetting a birthday, would you ask them to tell the neighbours by shouting from the bedroom window? Not likely! But that is exactly [...]
Messaging: The Best Live Chat Solution for Mobile
If you've found yourself asking "what's the best live chat solution for mobile devices", you are probably asking the wrong question. Live chat (or web chat) technology dates back to [...]