Digital Marketer or Digital Customer Service Agent?
Are digital marketers and digital customer service staff like apples and oranges or are they more closely related than they might care to admit? For me the difference between [...]
Are digital marketers and digital customer service staff like apples and oranges or are they more closely related than they might care to admit? For me the difference between [...]
Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having only been founded in 2004. [...]
Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly scripted auto responses can easily [...]
Social customer service has changed completely in the last 12 months! Up until recently many company’s attitudes to social customer service was to make sure no digital grenades register [...]
If you upset your partner by forgetting a birthday, would you ask them to tell the neighbours by shouting from the bedroom window? Not likely! But that is exactly [...]
If you've found yourself asking "what's the best live chat solution for mobile devices", you are probably asking the wrong question. Live chat (or web chat) technology dates back to [...]