Restaurant 2018-10-22T11:26:10+00:00
Customer experience feedback survey on ChainSuite

Built for Chains & Franchises

Built from the ground up for multi-unit restaurant groups and franchises so you get maximum value for minimum effort.

We understand the way these businesses operate so our dashboards and user permissions work the way you want them to.

Built for Chains & Franchises

Built from the ground up for multi-unit restaurant groups and franchises so you get maximum value for minimum effort.

We understand the way these businesses operate so our dashboards and user permissions work the way you want them to.

Built from the ground up for multi-unit restaurant groups and franchises so you get maximum value for minimum effort.

We understand the way these businesses operate so our dashboards and user permissions work the way you want them to.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite

Retain More Customers

On average, restaurants capture 3X more feedback using our messaging-based surveys than they do with web forms.

All feedback and follow-ups are handled in real-time so you can message unhappy customers before they post negative reviews.

We provide the most efficient GDPR compliant email capture solution on the market to help you drive return visits.

ChainSuite customer experience survey

Retain More Customers

On average, restaurants capture 3X more feedback using our messaging-based surveys than they do with web forms.

All feedback and follow-ups are handled in real-time so you can message unhappy customers before they post negative reviews.

We provide the most efficient GDPR compliant email capture solution on the market to help you drive return visits.

On average, restaurants capture 3X more feedback using our messaging-based surveys than they do with web forms.

All feedback and follow-ups are handled in real-time so you can message unhappy customers before they post negative reviews.

We provide the most efficient GDPR compliant email capture solution on the market to help you drive return visits.

ChainSuite customer experience survey
ChainSuite customer experience survey
Customer experience feedback survey on ChainSuite

Attract More Customers

Word of mouth marketing and your online reputation are critical to the success of your business. ServiceDock helps you drive customer advocacy at restaurant level by surfacing review links when a customer has had a great experience.

Our location-specific messaging helps you engage with more customers at the booking or inquiry stage because millennials, in particular, do not like to call.

Attract More Customers

Word of mouth marketing and your online reputation are critical to the success of your business. ServiceDock helps you drive customer advocacy at restaurant level by surfacing review links when a customer has had a great experience.

Our location-specific messaging helps you engage with more customers at the booking or inquiry stage because millennials, in particular, don’t like to call.

Word of mouth marketing and your online reputation are critical to the success of your business. ServiceDock helps you drive customer advocacy at restaurant level by surfacing review links when a customer has had a great experience.

Our location-specific messaging helps you engage with more customers at the booking or inquiry stage because millennials, in particular, don’t like to call.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite

Identify Delivery Customers

Third party delivery apps are becoming a key source of revenue for restaurants but they put themselves between you and your customers so you don’t know who’s eating your food. 

ServiceDock helps you identify and market to your delivery customers while also improving your understanding of the customer experience on delivery orders.

Customer experience feedback survey on ChainSuite

Identify Delivery Customers

Third party delivery apps are becoming a key source of revenue for restaurants but they put themselves between you and your customers so you don’t know who’s eating your food.

ServiceDock helps you identify and market to your delivery customers while also improving your understanding of the customer experience on delivery orders.

Third party delivery apps are becoming a key source of revenue for restaurants but they put themselves between you and your customers so you don’t know who’s eating your food.

ServiceDock helps you identify and market to your delivery customers while also improving your understanding of the customer experience on delivery orders.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite

Improved Customer Insight

More real-time feedback means location managers can identify and remedy issues quickly while area managers can use it to tailor their coaching sessions.

Our A.I. powered word cloud, location league tables and daily/hourly shift analysis features help leaders at all levels better understand what is going well and where improvement is needed. 

Improved Customer Insight

More real-time feedback means location managers can identify and remedy issues quickly while area managers can use it to tailor their coaching sessions.

Our A.I. powered word cloud, location league tables and daily/hourly shift analysis features help leaders at all levels better understand what is going well and where improvement is needed.

More real-time feedback means location managers can identify and remedy issues quickly while area managers can use it to tailor their coaching sessions.

Our A.I. powered word cloud, location league tables and daily/hourly shift analysis features help leaders at all levels better understand what is going well and where improvement is needed.

Customer experience feedback survey on ChainSuite
Customer experience feedback survey on ChainSuite

What our customers are saying

What our customers are saying

What our customers are saying

“We had been using SMG to capture feedback in our stores but our customers simply weren’t engaging with the survey in sufficient numbers due to a number of on-going issues. Since rolling out ServiceDock’s system, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before. Stores and management alike really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben Ward, Commercial Director, Mothercare

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George Bertram, Group Commercial Director, Rocket Restaurants (Eddie Rocket’s)

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. A previously unmeasured market for us, ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience. Dealing with the ServiceDock team on questions big or small has always been a pleasure.”

Pheonie Cashman, Change & Operations Lead, Sky

“We had been using SMG to capture feedback in our stores but our customers simply weren’t engaging with the survey in sufficient numbers due to a number of on-going issues. Since rolling out ServiceDock’s system, we have seen a 3X jump in survey completions and it is so much easier to follow up with customers than it was before. Stores and management alike really like the admin and reporting functions and, as a result, the teams are more engaged and enthusiastic in this key focus area for our business.”

Ben Ward, Commercial Director, Mothercare

“ServiceDock captures way more customer feedback than anything we’ve tried before. It makes following up with unhappy customers easy and it helps me identify which restaurant managers look after our customers best. It’s a great tool!”

George Bertram, Group Commercial Director, Rocket Restaurants (Eddie Rocket’s)

“Implementing ServiceDock in our retail stores has afforded us key insights into the minds of current customers and prospective customers alike. A previously unmeasured market for us, ServiceDock made it easy to get set up and a 38% engagement in one of our stores shows that customers love the experience. Dealing with the ServiceDock team on questions big or small has always been a pleasure.”

Pheonie Cashman, Change & Operations Lead, Sky

EU

DIT Grangegorman, Dublin, Ireland

Tel: +353 1 906 6390

US

480 Potrero Ave, San Francisco, CA94110

Tel: +1 415 639 4844

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info@servicedock.com

EU

DIT Grangegorman, Dublin, Ireland

Tel: +353 1 906 6390

US

480 Potrero Ave, San Francisco, CA94110

Tel: +1 415 639 4844